As the holder of an Australian Financial Services Licence, Ability One Financial Management Pty Ltd must have appropriate measures to solve Disputes (Complaints).
Our process is that any complaint (an expression of dissatisfaction where you – the client expect action and/or a reply) is handled in the following manner:
If you have a complaint please contact us on: Free call: 1800 055 395 By writing: Ability One Financial Management Pty Ltd
PO Box 520
Chatswood NSW 2057
We will acknowledge your complaint within 24 hours of receipt.
We will initially investigate your complaint within 5 days of acknowledgement and attempt to resolve the matter to your satisfaction.
However in certain more complex situations, to investigate the matter appropriately we may take longer but no longer than 30 days after we have received your complaint.
If you are not satisfied with our response you are entitled to take your complaint to:
We Manage Your Money To Ensure Your Quality Of Life
Testimonials
Ability 1 has been our first choice and only choice when we appointed them as our financial manager for our son Charbel.
Customer service is A1 with Ability 1.
They are well focused always pro active when it comes to my sons needs.
Anthony
Whether I have a difficult request, a simple question or I just want to talk through an idea with someone, I know that I can always depend on Ability One.
Angela
Ability One set up a care company exclusively for my carer needs. They organised everything including insurances, superannuation and weekly payroll.
